Hospitality Business Consultant
Now in Ho Chi Minh City Vietnam
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Do you really know how well your business is doing? Yes, your bottom line profit will tell you a great deal...but there is so much more that can affect your business and help it to realise its full potential.
In the 21st century hospitality outlets need to constantly strive to maintain and increase their market share. Customers are more discerning than ever and will often travel a considerable distance to enjoy a truly satisfying customer experience, rather than settle for the “local place”.
To achieve a competitive advantage, companies need to ensure that their level of customer service is “second to none”.
Mystery–visiting programmes have been shown to consistently improve the customer experience (and your bottom line). A Mystery Visitor Programme is also a strong investment and a commitment to the future of your business.
A mystery visiting programme helps your business:
Continuously evaluate service standards.
Assess the results of training programmes.
Monitor levels of service during expansion programmes.
Hit complacency on the head!
Motivate staff to offer the best possible level of customer care.
A Mystery Visitor Programme is a strong investment and a commitment to the future of your company.
Sample reports can be sent on request, and reports can be tailored to your business if required.